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University Housing Services

Case Manager

The Residential Case Manager is responsible for providing intervention and support resources for students whose behavior has raised a concern on campus. The Coordinator will also perform support functions for this role, including follow up of students routed to the CARE module and Redbird Care Team (RCT), and coordination of outreach functions within University Housing related to student behavioral concerns. The Coordinator will be jointly responsible for the drafting and implementation of protocols associated with the position, as well as maintaining accurate electronic case management records. The Coordinator will also coordinate training of student and staff leaders regarding early identification of students who may need services and best practices for referral and ongoing support of students in need. This position will be one of two full time Residential Case Managers. This position will live-in and participate in on-call rotation.

Essential Duties

Must be able to complete the following with or without a reasonable accommodation:

  • Coordinate Housing’s response to critical student concerns (including, but not limited to, alcohol and drug overdose, mental health distress/hospitalization, suicidal ideation) in collaboration with key campus and community stakeholders Work closely with the Associate Director to report information to various groups such as leadership team and Redbird Care Team (RCT) Intervene directly with students regarding issues of concern: including initial meetings, appropriate referrals on and off campus, follow-up conversations, and any other efforts to provide thorough and effective interventions for students. Provide coaching and/or guidance to assist student in identifying and accessing the appropriate university or community resources. Provides case management as needed for students of concern including outreach, advocacy, assistance in accessing resources and navigating the university system Draft, implement, and revise, as needed, protocols for intervening regarding distressed and distressing students Maintain accurate electronic case management records. 
  • Create, schedule, and administer student behavior/student advocacy outreach presentations on behalf of University Housing Services for student leaders, staff, campus partners, and other venues as needed Identify student trends and provide supportive programming and preventative campaigns to compliment needs of area and residential curriculum model. Partner with key stakeholders on and off-campus to provide effective outreach services and programming to students (including but not limited to: Dean of Students, Financial Aid, University College, Student Counseling Services, Student Health Services, Illinois State University Police Department, Student Access and Accommodation Services, International Studies, Registrar) Collaborate with all relevant University and community partners to maintain knowledge of current procedures in order to assist students in navigating to the appropriate resources. 
  • Counsel area students and staff based on student development theory. Manage any roommate or community dynamics utilizing the Residential curriculum and roommate mediations/conflict resolution skills. Participate in 24/7/365 on-call/duty coverage with university staff for University Housing Complexes. Use judgment to determine the best method of response. Counsel individual students seeking assistance in resolving and mediating personal and community-related conflicts.   
  • Participate on departmental committees. Serve as a university representative for University Housing Services programs, on and off campus, including student trips/programs, as business needs dictate. 
  • Regular attendance is a requirement and expectation of the position.
  • This position is subject to a criminal background investigation based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Minimum Qualifications

  • Bachelor's degree (US equivalent) and at least two years full-time experience working with students in higher education, case management, crisis intervention or advocacy situations.

  • At least one year of programming planning and implementation experience.

  • Travel between residential buildings and respond to critical incidents within 10 minutes.
  • Maintain confidentiality and professionalism.

Preferred Qualifications

  • Master's degree in College Student Personnel, Counseling, Social Work, Education or related area of study.

  • At least two years of administrative experience (planning, data collection, report writing.)

  • Training in behavioral intervention (certification through NaBita or experience with HECMA (Higher Education Case Management Association)).

  • Experience in higher education crisis response related to student behavior.

  • Knowledge and understanding of student development theory and practice.

  • Knowledge of national principles and procedures involved in risk assessment.

  • Strong problem-solving skills.

  • Strong oral and written communication/presentation skills and active listening skills.

  • Flexibility and adaptability to shift from one task to another.

Salary

This is a 12-month exempt position with starting salary at $3,881/month with benefits.

Live-In accommodations are provided for the benefit of the employer in performance of the duties assigned, and as such may be changed as needed. The incumbent must have flexibility related to maintenance work in a personal apartment. Apartments are 2 bedrooms; capacity varies and is designated by environmental health and safety.

Application Instructions

Apply here!