Service Area Coordinator
The Service Area Coordinator (SAC) provides leadership and administration for a service area within a University Housing residential complex. Each Service Area includes 24/7 Front Desk Operations, Fitness Centers, and Residence Hall Tours. In conjunction with the Residence Hall Coordinators and Area Coordinators, the SAC assists with the supervision and maintenance of a comprehensive inclusive residential living program. The SAC is responsible for staff training and the daily administration of residential operations, facilities, and programs. The SAC serves on one University Housing Services Professional Staff committee, and assists in projects designed to enhance the quality of student life for residence hall students. The SAC will strive to create a residential environment that is conducive to living and learning. This position will also participate in a 24-hour on-call/duty coverage rotation. This is an entry-level position designed to progress within the field as such; this position has a 5-year limit.
Essential Duties:
- Select, train, supervise, and evaluate service area and paraprofessional staff.
- Provide training and development for paraprofessional staff members, particularly in community building, customer service, emergency procedures, diversity, and policy implementation.
- Participate in selecting, training, and supervising Resident Assistants and service area staff. -Participate in resolving personal and community-related conflicts.
- Assist in administrating and managing a residential area of approximately 1,200 - 2,700 students. -Facilitate regularly scheduled staff meetings.
- Serve on a standing professional staff committee for University Housing Services.
- Maintain regular contact with inter- and intradepartmental staff, including Event Management, Dining, Hospitality, maintenance, custodial personnel, night management personnel, and other administrative staff within the department.
- Use discretion when reviewing room and building work orders (proration/billing); communication of maintenance concerns, hall opening/closing.
- Serve as a resource person for area students and staff. -Is responsible for managing time and establishing work priorities.
- Manage keys for varying campus buildings, including creating pertinent processes and training staff to implement key management.
- Manage and train student staff on the guest registration process.
- Interpret and enforce university policies, procedures, and regulations.
- Use discretion when adjudicating policy violations in conjunction with the Community Rights & Responsibilities office regarding limited access/noise violations.
- Participate in 24-hour on-call/duty coverage within the area.
- Perform other duties as assigned.
- Regular attendance is both an expectation and a requirement of this position.
- This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30. Any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until all results have been received and cleared by Human Resources
Required Qualifications:
- Bachelor's degree prior to start of position.
- Ability to travel between residential buildings and respond to critical incidents within ten minutes
- Maintain confidentiality and professionalism
Desired Qualifications:
- At least two years of part-time administrative experience at the time of hire.
- Ability to provide effective supervision of service area employees.
- Strong Administrative and organizational skills; competent computer and Microsoft Office skills.
- Strong work ethic.
- Strong problem-solving skills.
- Strong interpersonal and team-building skills.
- Provide student-centered and customer service oriented response to individuals and community.
- Strong oral and written communication skills, as well as active listening skills.
- Flexibility and adaptability in shifting from one task to another.
Salary:
This is a 12-month position with a starting salary of $3528/month with benefits.
Live-In accommodations are provided for the benefit of the employer in performance of the duties assigned, and as such may be changed as needed. The incumbent must have flexibility related to maintenance work in a personal apartment(s). Apartments are 2 bedrooms; capacity varies and is designated by environmental health and safety.